Our Terms & Conditions | Barker & Pooch Web

Barker & Pooch (Canine Fitness PTE. LTD.)

UEN: 201917813K

01/05/2025

By accessing or using Barker and Pooch's services and facilities, you agree to be bound by the following Terms and Conditions, applicable to all users including pet owners and visitors.

1. Eligibility:

Owners acknowledge and confirm that all dogs:

Are at least 24 weeks of age.
Have completed the core puppy vaccinations (including canine distemper virus (CDV), canine adenovirus (CAV) and canine parvovirus (CPV)).
Are up to date with core vaccinations (including DHPP, Bordetella, etc.).
Are free from contagious diseases and parasites.
Are non-aggressive or under controlled behavioural management.

2. Bookings, Payments, and Cancellations:

Owners acknowledge that:

All sessions must be booked in advance via our website, phone, or in-person.
All sessions are not transferable and refundable unless otherwise agreed upon the management's discretion.
Due to the high swim volume on weekends and some weekdays, latecomers will still only be able to end at the stipulated end time of their session, so as not to cause unfairness to other members.
Full payment is required at the time of booking.
Barker & Pooch reserves the right to deny service if payment is not completed or the dig is deemed unfit for the activity.
Sessions are automatically deducted by Barker and Pooch’s booking system. Cancellations must be made at least 24 hours before the scheduled session to be eligible for a full refund or reschedule.
No-shows or cancellations within 24 hours of the session will result in the full forfeiture of the session fee.
Sessions cancelled by Barker and Pooch due to unforeseen circumstances will be rescheduled at no cost.

3. Photography and Media:
Owners consent to Barker and Pooch taking photographs or videos of you and your dog for promotional, training, or social media purposes unless you explicitly opt out in writing.

4. Acknowledgement of Risks:

All sessions at Barker and Pooch are supervised by trained canine coaches. Despite this, pet owners acknowledge and accept that physical activities involve some risk, and accept that:

Barker and Pooch will identify any reasonable, foreseeable risks and hazards and implement correct management procedures to eliminate or minimise these.
Owners are responsible for their dog’s conduct at all times.
Dogs must be leashed and handled by their owners at all times, except when in the pool and during their post-exercise care.
Owners must pick up after their pets and follow hygiene protocols.
Owners must inform staff of any medical conditions, behavioural issues, or injuries prior to the session.
In the event of injury or illness during a session, staff may administer first aid and/or seek veterinary care at the owner’s expense.
Both owner and dog may withdraw from activity if they feel at risk at any point of time.
Barker and Pooch does not accept responsibility for the loss or damage to personal property and that it is the owners responsibility to check their own insurance policy.
Owners will be held liable for any damage to Canine Fitness Pte Ltd's equipment or the internal structure of our premises.

5. Liability Waiver

By participating in Barker and Pooch activities and services, you release and hold harmless Barker and Pooch, its staff, and partners from any liability, claims, actions, proceedings, costs, expenses (including, without limitation, legal costs on an indemnity basis), or damages arising from (a) the owner of the dog or its agent’s breach of any obligations under these Terms and Conditions; and/or (b) injury, loss, or damage to persons or property (including caused or contributed by the negligence, act, default or omission of the owner of the dog/the dog handler or its agents.

6. Privacy Policy

Canine Fitness Pte. Ltd. will collect, use, disclose and process the dog’s owner(s) or handler’s personal data (“personal data”) for the purposes and in accordance with the terms of this agreement. In view of carrying out the terms of this agreement, we may also disclose the personal data to third party service providers, agents and/or other third parties who would be processing these personal data either on our behalf or otherwise for the stated purposes of this agreement. This Personal Data is collected for the administration of this agreement as well and marketing and promotional activities related to this agreement and will not be distributed to third parties without the dog owner’s or handler’s consent. Your data is stored by CGA on its servers and on the servers of the cloud-based database management services CGA engages.

From time-to-time, CGA may send you marketing communications using the personal information you provide to us. You can ask us not to send you marketing communications at any time by following the unsubscribe button or by making a request to our team.

7. Updates to the Terms and Conditions
Barker and Pooch reserves the right to modify these terms at any time. Updated terms will be published on our website and will take immediate effect.

8. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Singapore. Any disputes shall be resolved through mediation in Singapore before resorting to legal proceedings.